Information We Collect

At Flashupwave, we collect information that helps us provide better consortium blockchain education and services. We're transparent about what we gather and why it matters for your learning experience.

• Personal identifiers like name, email address, and phone number when you register for programs
• Educational background and professional experience to customize learning paths
• Technical information about your device and browser for platform compatibility
• Learning progress data to track your advancement through course materials
• Communication preferences to send relevant updates about blockchain developments
• Payment information processed through secure third-party providers

When you interact with our consortium blockchain platform, we automatically collect certain technical data. This includes your IP address, browser type, operating system, and pages you visit. We use this information to improve platform performance and identify potential security issues.

How We Use Your Data

Your information serves specific purposes that enhance your blockchain education experience. We don't use your data for unrelated marketing or sell it to third parties.

1. Delivering personalized blockchain education tailored to your current skill level and career goals
2. Communicating important updates about course schedules, new consortium blockchain developments, and industry insights
3. Processing enrollment applications and managing your participation in our programs
4. Providing technical support when you encounter platform issues or need assistance
5. Analyzing learning patterns to improve our curriculum and teaching methods
6. Ensuring platform security and preventing unauthorized access to educational materials

We also use aggregated, anonymized data to understand broader trends in blockchain education. This helps us develop new programs that meet evolving industry needs. For instance, if many students struggle with a particular concept, we might create additional resources or adjust our teaching approach.

Data Sharing and Disclosure

We limit data sharing to situations that directly benefit your education or are legally required. We don't sell personal information or share it for unrelated commercial purposes.

• Educational partners who contribute to consortium blockchain curriculum development
• Technology service providers who maintain our learning platform infrastructure
• Payment processors who handle enrollment fees securely
• Legal authorities when required by Taiwan law or to protect student safety
• Potential employers with your explicit consent through our career placement services

Before sharing information with any third party, we ensure they meet our privacy and security standards. All partners sign agreements that restrict how they can use your data and require them to protect it according to industry best practices.

Data Storage and Security

We protect your information using multiple layers of security. Our approach combines technical safeguards with strict access controls to prevent unauthorized disclosure.

• Industry-standard encryption for data transmission and storage
• Regular security audits and penetration testing of our systems
• Multi-factor authentication for staff accessing student records
• Secure data centers with physical access controls and monitoring
• Regular backups stored in geographically separate locations
• Incident response procedures for potential security breaches

Despite our best efforts, no system is completely immune to security risks. If we discover a breach that affects your personal information, we'll notify you within 72 hours and explain what happened, what information was involved, and what steps we're taking to address the situation.

Your Rights and Choices

You have significant control over your personal information. We've designed straightforward processes for exercising these rights without unnecessary delays or complications.

1. Access your personal data and learn how we're using it by submitting a request through your student portal
2. Correct inaccurate information in your profile or academic records
3. Delete your account and associated data, though we may retain some information for legal compliance
4. Restrict certain types of data processing while keeping your account active
5. Export your learning progress and certificates in a portable format
6. Opt out of marketing communications while still receiving essential course updates

If you're not satisfied with how we handle your privacy request, you can file a complaint with Taiwan's National Development Council or seek resolution through our internal review process.

Cookies and Tracking

Our platform uses cookies and similar technologies to provide personalized learning experiences and maintain platform functionality. You can control many of these through your browser settings.

• Essential cookies that keep you logged in and save your progress through courses
• Analytics cookies that help us understand which learning materials are most effective
• Preference cookies that remember your dashboard layout and notification settings
• Third-party cookies from educational content providers and video platforms

You can disable non-essential cookies through our preference center or your browser settings. However, this might affect some platform features like personalized course recommendations or saved learning preferences.

Data Retention

We keep your information only as long as necessary to provide educational services and meet legal requirements. Different types of data have different retention periods based on their purpose.

• Active account data is maintained while you're enrolled or have access to our platform
• Course completion records and certificates are kept permanently for verification purposes
• Communication logs are retained for three years to resolve potential disputes
• Technical logs and analytics data are automatically deleted after two years
• Payment records are kept for seven years to comply with Taiwan financial regulations

International Data Transfers

Some of our educational partners and technology providers operate outside Taiwan. When we transfer your data internationally, we ensure it receives equivalent protection through appropriate safeguards.

We use standard contractual clauses approved by relevant authorities and work only with providers who demonstrate adequate privacy protections. Before any international transfer, we assess the destination country's privacy laws and implement additional safeguards if necessary.

• Cloud storage providers in regions with strong privacy regulations
• Educational content partners in countries with adequate protection standards
• Analytics services that comply with international privacy frameworks

Policy Updates

We review and update this privacy policy annually or when significant changes occur in our data practices. We'll notify you of material changes through email and prominent notices on our platform.

Minor updates that don't affect your rights or how we handle your data might be made without individual notification. However, we'll always post the updated policy with a clear effective date.